Jaipur, June 11 (IANS) Rajasthan Commissioner of the Department of Child Empowerment, Nikya Gohain, on Thursday proposed the integration of the Child Helpline — ‘1098’ with the Chief Minister’s Helpline (‘181’) to strengthen child protection and emergency response services across the state.
During his inspection of the Rajasthan Sampark (181) Helpline Centre, Gohain said the integration would enable faster assistance in sensitive child-related cases, reduce technical delays, and improve inter-departmental coordination.
He also reviewed grievance redressal mechanisms and directed officials to ensure prompt and effective resolution of cases related to child welfare and public services.
In line with the state government’s commitment to ensuring prompt, transparent and citizen-centric grievance redressal, Gohain visited the Rajasthan Sampark (181) Helpline Centre on Thursday.
During the inspection, he reviewed cases registered with the department as well as those pertaining to Phalodi district, where he serves as the In-charge Secretary.
He also assessed the status of grievance resolution and public feedback received through the platform.
After observing the call-handling and grievance redressal mechanisms at the centre, Gohain suggested integrating the Child Helpline (1098) with the Chief Minister’s Helpline (181).
He said the integration would enable faster assistance in sensitive child-related cases, eliminate technical delays, and improve coordination among departments.
As the In-charge Secretary of Phalodi district, Gohain also monitored public grievances from the district in real time and reviewed complaints related to various departments.
He directed officials to immediately repair streetlights in Nayapura that had remained non-functional for three days and ordered urgent replacement of damaged 11KV and low tension electricity poles in Uday Nagar and other gram panchayats to avert potential accidents.
Similar directions were issued for the timely resolution of grievances related to other departments.
Under the directions of Chief Minister Bhajan Lal Sharma, Secretaries of all departments regularly visit the Rajasthan Sampark (181) Control Room on designated dates to interact directly with complainants and monitor grievance resolution.
The initiative enables citizens to register complaints from their homes and receive timely redressal.
Senior departmental officers and IT wing technical experts were also present during the inspection.
–IANS
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